Most organizations deal with the shipment of goods in to and out of their premises. With the increasing demand for a better customer experience it is a challenge to provide a high level of customer service when parts of your supply chain fall somewhat out of your “sphere of influence”. Sure, through contractual obligations, you can try and force your suppliers and carriers to behave in a certain way but as the old saying goes “stuff happens!”. If the supply chain breaks down outside of your 4 walls, are you aware of it? Do you have enough time between when you find out about the issue and the time needed to correct it? Do these issues in the supply chain cause disruption and potentially lead to lost customers and sales?
The key to remedying this issue was discussed back in the 1990’s and was termed Supply Chain Event Management – Give me the ability to monitor the events occurring THROUGHOUT my supply chain as and when they occur – Let me measure these events against what I had expected to occur and if it differs in any way let me know so that I can take proactive measures to correct it. Continue reading →
I recently collaborated with Elizabeth Vail to write an article around how Q Data approaches implementing value-add solutions to their customers in the Supply Chain space. With our Supply Chain Extended Solutions (ES+) practice focusing directly on this area we cover how value can be brought in to the supply chain if you adopt the right solution, implemented using the right methodology… To read the full article go to Supply Chain World Magazine – Connecting the Dots Article.
For all of you SAP Event Management enthusiasts out there, Kevin Wilson will be covering the topic of SAP Event Management in Q Data USA’s February webinar series. Each week starting on Thursday, 2/6, the webinars will kick off at 11AM CST. To join these sessions, visit http://www.qdatausa.com/resources#upcoming and register for the sessions. Questions will be accepted and answered at the end of the presentations. Additionally Kevin will be one of the speakers at this years Serialized Track and Trace Seminar to be held March 12th. (See details) Continue reading →